1) Do I need to sign a contract for regular home-care service?

 

The answer is no. You can use our service as long as you are happy with us.

 

2) Do you always send the same person?

 

While we always try to schedule the same caregiver, you may occasionally see a new face. Unavoidable circumstances like a schedule change, illness, or vacation may make it necessary for us to occasionally send a substitute caregiver.



3) Can I trust your staff?



We take great care in selecting our caregivers. We conduct a thorough background and reference check on each prospective employee. A police reference check is mandatory prior to hiring.

 

4) How will I know when you are coming to provide the service?



Your appointment will be scheduled on a day that is convenient for you. You will be sent a reminder a day prior to the appointment. We will provide an estimated arrival time for your information.

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5) If I require cleaning service do I need to provide cleaning products?



Please let us know ahead of time if you require us to clean your place so that we can keep the caregiver informed of her assignment for that day. You will also provide the care giver with all the necessary equipments and cleaning supplies for doing her work. 

 

6) What about my pets?

 

Our employees are animal-friendly and are used to working around your pet(s).

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8) Do you help to cook? 

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We will cook, however, shopping time is counted. 

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7) Can I directly hire one of your staff to perform other services?

 

We invest significant resources for recruiting, hiring, and training our employees in order to consistently provide the highest quality service to our clients. Our employees have entered into non-compete agreements with Tibetan Home Care Service  which prohibit them from, among other things, providing services to our clients outside the scope of their employment with us. Should you wish to directly hire a current or previous employee of the Tibetan Home Care Service, please contact us directly otherwise there is a referral fee of $3000. This fee is due within thirty days of your receiving notification from us.  We ask that you refrain from soliciting our employees directly. Please contact us should you wish to discuss such an arrangement.

 

8) When do I pay for the service?

 

If the service is for one time only we ask for the payment at end of the service. Otherwise for long term service, we offer the flexibility of paying every week or on a biweekly basis. 

 

9) What forms of payment do you accept?



We accept the following forms of payment: Interac e-transfer, cash and personal checks (Checks accepted from our regular clients). 

 

10) What if I need to cancel my appointment?



We understand that sometimes things happen beyond our control. We require at least 48 hours cancellation notice prior to a scheduled appointment. There is a $75 late cancellation fee for cancelling or rescheduling a visit less than 24 hours before the visit. The same fee applies if we are unable to gain access to your home.